Privacy Policy
At Werkel, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the Singapore Personal Data Protection Act (PDPA) and other relevant regulations.
1. Information We Collect
We collect personal information necessary to provide our cleaning services, including your name, contact details (phone number, email), residential address, and any specific home access instructions or cleaning preferences you provide to us.
2. How We Use Your Information
Your information is used to schedule cleaning sessions, communicate with you regarding your bookings, process payments, and ensure our staff can provide the highest standard of service tailored to your home's requirements.
3. Legal Basis for Processing
We process your data primarily on the basis of contract fulfillment (managing your service requests) and consent. We ensure all processing activities align with the Singapore Personal Data Protection Act (PDPA).
4. Cookies and Tracking
Our website uses cookies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings, though some site functionalities may be affected.
5. Data Security
We implement strict administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, or destruction. Our staff is trained to handle client information with the utmost confidentiality.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the data is no longer needed, we securely dispose of it.
7. Sharing Your Information
We do not sell your personal data. Your information is shared only with our trusted cleaning staff and licensed helpers assigned to your home, and with third-party service providers (like payment processors) necessary to facilitate our business operations.
8. Your Rights and Choices
You have the right to access, correct, or request the deletion of your personal data held by us. You may also withdraw your consent for marketing communications at any time by contacting our Data Protection Officer.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer at hello@werkel.sg or via WhatsApp at +65 8114 0433.