Terms & Conditions
Welcome to Werkel.
These Terms & Conditions govern your use of our premium residential cleaning services and our website. By booking a service with us, you agree to be bound by these terms. Please read them carefully to understand our commitment to quality and your responsibilities as a valued client.
1. Definitions
In these terms, 'Werkel', 'we', 'us', or 'our' refers to Werkel Cleaning Pte Ltd, an MOM-licensed domestic staffing agency in Singapore. 'Client', 'you', or 'your' refers to the individual or household booking our cleaning services.
2. Scope of Services
Werkel provides professional residential cleaning, including general housekeeping, deep cleaning, and specialized add-on services as agreed upon during booking. Our services are performed by trained, MOM-licensed helpers. We do not provide external window cleaning above ground level or heavy lifting of furniture.
3. Booking, Rescheduling & Cancellations
All bookings are subject to availability. To ensure consistent service, recurring plans require a minimum commitment. Cancellations or rescheduling requests must be made at least 48 hours in advance to avoid a late fee. For detailed terms, please refer to our separate Cancellation Policy page.
4. Pricing & Payments
Our rates are transparent as quoted during your consultation. Payments are to be settled via PayNow, bank transfer, or credit card according to the invoice due date. Recurring plan clients may be billed monthly in advance to secure their preferred slots.
5. Customer Responsibilities
Clients must ensure safe and timely access to the property. It is the client's responsibility to secure valuables and provide a safe working environment. Pets should be secured if they pose a distraction or safety risk to our helpers. Please ensure necessary cleaning tools and supplies are available unless otherwise agreed.
6. Werkel's Responsibilities and Service Standards
We commit to providing high-quality domestic care through vetted and licensed personnel. Werkel regularly conducts quality checks and provides ongoing training for our staff. If you are unsatisfied with a session, please notify us within 24 hours so we can address your concerns immediately.
7. Liability & Limitations
While we take every precaution, Werkel's liability for any damage is limited to the cost of the cleaning session. We are not liable for pre-existing damage, wear and tear, or items not properly secured by the client. Claims must be reported with photographic evidence within 24 hours of the service completion.
8. Intellectual Property
All content on the Werkel website, including text, graphics, logos, and images, is the property of Werkel Cleaning Pte Ltd and is protected by Singapore intellectual property laws. You may not reproduce or use our branding without explicit written consent.
9. Privacy & Data Protection
Your privacy is paramount. We collect only the data necessary to provide our services and handle all information in accordance with the PDPA. For more details on how your data is used, please refer to our Privacy Policy.
10. Governing Law & Dispute Resolution
These terms are governed by the laws of the Republic of Singapore. Any disputes arising out of or in connection with these terms shall be settled through mutual consultation or, failing that, through the courts of Singapore.
11. Changes to These Terms
Werkel reserves the right to update these Terms & Conditions from time to time. We will notify recurring clients of significant changes. Continued use of our services following an update constitutes acceptance of the new terms.